THE PATTERN INDEX / CUSTOMER INFORMATION
Refunds & cancellation
Report a delivery or product problem within 14 days. Read the covered problems and refund process below.
Updated 3 October 2026
Help with a delivery or product problem
When purchasing opens, email contact.thepatternindex@gmail.com within 14 days of purchase if your order has one of the problems listed below. We will help you access the correct, usable files. If we cannot resolve the delivery or product problem, we will arrange a full refund. Verified duplicate charges will be refunded.
What this offer covers
- Your download is missing.
- The supplied PDF cannot be opened.
- You receive the wrong product.
- You are charged twice for the same purchase.
- The supplied product materially differs from its description.
A change of mind after receiving usable PDFs is not automatically covered by this voluntary offer.
How to request help or a refund
Explain the problem and include your order number and the email address used for the purchase so we can find the order. If your order number is unavailable, send the purchasing email and approximate purchase date. Do not send full payment card details.
Refunds are processed through the payment provider to the original payment method. The time for the money to appear depends on the provider and your bank. We will confirm the status by email.
Your rights remain protected
If a problem arises after the 14-day period, contact us so it can be reviewed. This policy does not limit any rights or remedies required by applicable law or the payment provider's applicable terms.
No recurring subscription
The US$19 guide and US$24 guide-plus-library bundle are one-time purchases. There is no recurring subscription to cancel.
Current availability
Purchasing is not open yet. The current website takes no payments, and its sample PDFs are free. This policy describes the delivery and product problem offer that will apply when paid purchases open.